Old Mutual: Call Centre Agent Trainee Programme 2026.

Programme Overview

Role Purpose: Marketing Old Mutual products to new and existing clients telephonically, in line with the client’s needs and financial goals, to enable positive financial futures and protection of assets and estate. As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management.

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What we can do for you!

• Assist you in reaching your career goals and dreams by helping you grow, develop and build on your future aspirations through quality training and support to reach your potential.
• We lead with our values, which is at the heart of the great things we do.
• We champion our customers and employees.
• We are passionate about diversity and inclusion for mutually positive futures throughout our business clusters – Old Mutual Finance, Retail Mass Market, Old Mutual Invest and Personal Finance.
• The Group provides many opportunities for growth and development.

Requirements

• Matric/Grade 12
• 6-12 months outbound call centre sales/retails sales experience
• Advantageous: Previous financial services experience desirable
• Clear credit and criminal records
• Computer Literacy (MS Office)
• A clear criminal and credit check
• Excellent communication skills (written and verbal)

Skills and Competencies

• Consultative Selling,
• Customer Complaint Management,
• Customer Feedback Management,
• Customer-Focused,
• Customer Relationship Management (CRM) Software,
• Customer Service,
• Customer Service Operations,
• Customer Understanding,
• Data Management,
• Digital Consumer Engagement,
• Identifying Sales Opportunities,
• Probing Questions,
• Sales Data Management,
• Strengthening Customer Relationships,
• Upselling

Click here to Apply.