Telesales Consultant
Business Unit: Discovery Connect
Function: Call Center / Contact Center
Date: 03-May-2022
Location: Kwa-Zulu-Natal
Job Description
Identifying sales opportunities and answering inbound calls timeously and making required outbound calls.
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Key purpose: Telesales Consultant
This position is based in the Discovery Connect Sales call center, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.
Key Outputs
The successful individual will be required to perform on, but not limited to the following key outputs:
• Achieve Life Sales target
• Communication to members telephonically via fax and email
• Attending general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements
Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:
• Target Driven
• Team Player
• Goal orientated
• Self-motivated
•Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self-managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans
Qualification & Experience
• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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