Technical Product Support Specialist (Staff Level)Volkswagen Group South Africa.

VW SA
VW SA

Brief Role Description.

Employees are independently responsible for providing repair support to sales partners in their respective markets, as well as active field observation of the product quality of the vehicles on the market. In the case of market focal points, associated committees must be notified and the troubleshooting process initiated. Creation of market-specific management information, particularly when new products are introduced. Controlling repair solutions and market communication.

Possible Tasks within this Role.

Possible Tasks within this Role

  • Providing prompt and qualified repair support (repair advice) to the AUDI, VW & VW Commercial dealership network in South Africa and in SSA markets
  • Repairing, diagnosing and analysis, of vehicles that have been returned to the TSC recruitment.
  • Flying doctor function, diagnosing and repairing vehicles onsite at a dealer
  • Providing technical support via remote diagnosis to the dealer.
  • HV Electric vehicles support, analyzing & diagnosing, of electric vehicles. 
  • Minimizing operational costs, covering warranty and goodwill expenses, by ensuring timely and effective development, implementation, and dissemination of information to the Dealers.
  • Assessing technical service information solutions for product issues and ensuring timely dissemination of all pertinent information related to the Dealer Network.
  • Collaborating with Quality Divisions within the Group to update and inform Dealer organization about the progress in formulating actions to resolve technical issues reported.
  • Supporting the Customer interaction Centre for all technical queries related to vehicles in the market.
  • Monitoring the effectiveness of existing diagnostic and repair instructions in the field and ensuring corrective action is immediately taken where technical problems occur.

Qualification requirements

NN Diploma / National Diploma / Degree in Electrical  /Mechanical / Electronics Engineering or Motor Mechanic Trade Certificate with a VW/AUDI Master Technician Certificate.

Experience needed

Minimum 5-10 years postgraduate work experience related to mechanical, electrical fault finding and development of technical solutions.

Essentials

  • Ability to handle automotive product support issues.
  • Comprehensive VW & AUDI product knowledge.
  • Familiarity with VW Group Aftersales Service systems and processes.
  • Excellent computer skills (MS Office).
  • Problem-solving, task prioritization and multitasking skills. 
  • Ability to work effectively under pressure and meet strict deadlines.

Added advantage

  • Ability to read and interpret German technical drawings and documents
  • High voltage technician HVT /HVE Certification.

Click here to see more vacancies.

or e-mail ssf.recruitment.vwsa.r.uit@vwsa.co.za here to apply.

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