Admin: Employee Relations

Admin: Employee Relations

Requisition Details & Talent Acquisition Contact

119878 – Busi Radebe

Application Closing Date: 03.02.2023

Contract Type

12 Month Fixed Term Contract

Job Family

Administration, Operations and Facilities

Career Stream

Admin, Transact Processing and Production

Leadership Pipeline

Manage Self: Operational

Purpose of this role

Admin: Employee Relations – To provide clients with support on employee relations administration, Human Resource related policies and to ensure accuracy of employee relations information through staff interaction and data management.

Key Deliverables

• Working with a group to identify alternative solutions to a problem.
• Completing various administrative duties (e.g.answering phones; making copies; filing)
• Capturing Disciplinary Action request 
• Establishing and maintaining collaborative relationships with peers /subordinates / managers
• Checking accuracy of reports and records.
• Managing client expectations
• Networking and building relationships
• Drafting reports

Job Responsibilities

• Meet Service Level Agreements (SLA) by conducting processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Minimise operational costs by avoiding unnecessary expenditure.
• Generate a monthly areas’ report for monitoring purposes so as to minimise losses and to avoid the loans from falling into the bracket where the Bank has to make provisions.
• Satisfy internal and external clients by responding to and actioning queries within agreed SLA.
• Meet Nedbank internal and external client service standards by communicating with stakeholders (including Regulators) accordingly.
• Understand and meet stakeholder needs by maintaining a relationship through regular interaction.
• Minimise risk by checking and validating activities according to policies and procedures.
• Ensure that relevant processes are administered by following procedures.
• Ensure accuracy by identifying and recording / correcting discrepancies timeously.
• Highlight risk by reporting exceptions timeously.
• Provide information to business partners by remitting schedules and deduction instructions to them so as to get new & old repayments, plus to delete those who have paid up
• To receive repayment files and convert them into the Bank’s format and rectify incorrect accounts, and balance those schedules before they are sent for processing, so that they can credit the loans accordingly.
• Transfer funds from one account to another, or update from personal accounts, and re-advance on the limits so as to create a new instalment, at par with the prevailing rate.
• Assist in the monitoring of scheme’s limit and advise the manager on those schemes due for review and those exceeding the limit for the manager to take the appropriate action.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

People Specification: Admin: Employee Relations

Essential Qualifications – NQF Level

• Grade 12
• HR relevant qualification
• 1-3 years HR /Employee Relations / Paralegal background knowledge

Minimum Experience Level

1 – 3 years in employee relations/ human resources administration

Technical Competencies

• SAP HCM and /or other ERP System including scoping, blue printing ,testing 
• Microsoft Office 
• Relevant regulatory knowledge
• Administrative procedures and systems
• Governance, Risk and Controls

Behavioral Competencies

• Building Customer Loyalty
• Communication
• Managing Work
• Quality Orientation 
• Technical/Professional Knowledge and Skills

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