Credit Controller

Credit Controller

DSV – Global Transport and logistics

In 1976, ten independent haulers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 90 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Johannesburg

Job Posting Title: Credit Controller, State, Healthcare

Time Type: Full Time

Job-Related Requirements

• Minimum of 3 years of Credit Control experience essential
• Strong reconciliation skills essential
• Previous cash allocation experience essential
• Ability to handle high volume and high-value transactions
• High level of professional communication skills essential
• High Tolerance for stress

Tertiary Qualifications

• A tertiary qualification will be advantageous

Computer Literacy Level

• Intermediate Microsoft Office knowledge
• SAP experience is essential
• Advanced knowledge of Excel formulas advantageous

Added Advantages For This Role

Working knowledge of the Pharmaceutical Industry, Previous cash collection and allocation experience on large value and volume books. Dealing with disputes and claims (note not medical aid scheme claims)

Main Purpose Of The Role

Credit Controller, Collection of Accounts Receivable book within SLA, cash allocations, managing claims and disputes open on assigned accounts.

Duties And Responsibilities

• Responsible for a customer base allocated to you
• Maintain customer/account data in terms of standard operating procedures to ensure accurate statement distribution
• Monitor the Credit limit review report and take/recommend the appropriate action to Client
• Collection of overdue payments
• Dunning process to follow with all overdue amounts 1st letters and final demands.
• Attend to reconciliations on customers’ accounts accurately and efficiently
• Allocation of Cash per SLA and in line with SOPs
• Attend to telephone calls in a professional manner
• Ensure that the accounts are managed within the targeted debtors’ days
• Ensure that customers queries/disputes on accounts are resolved in an efficient and effective manner in order to avoid non-payment, follow up with the claims department to expedite resolution
• Liaise or escalate to other departments of DSV in order to resolve queries on customers’ accounts in a professional and efficient manner
• Liaise with customers and clients in a professional and efficient manner
• Identifying payments on the bank and allocation of payments received against invoices accurately and efficiently in line with SLA
• Appropriate and timeous identification of potential bad debts and take corrective action where applicable
• Ensure that proper and acceptable notes are captured against the accounts whenever necessary,
• Provide the Credit Manager and Supervisor with regular feedback on the debtors’ book on the debtor’s modernization application
• Ensure that the account statements are managed and sent when necessary
• Account statements to be balanced back to SAP
• Relevant documentation to be sent/handed to the Admin department for further duties to be attended to and filing purposes.
• Ad-Hoc queries to be attended to.
• All matters not resolved, are to be escalated to the Supervisor for further instruction and/or assistance.
• Relevant Documentation is provided for Customer meetings to be accurate and presented as required as well as ensuring deadlines are met.
• Investigating and doing follow up on all claims (price/stock) – note, not medical aid claims
• Sending supporting documentation on customer requests (invoices, pods, credit notes)
• Raising claims, journals, rebates, pardons, raising log fees as per the monthly log fee schedule in SAP
• Ensure all procedures are followed as per standard SOP’s
• Provide Customer Service Excellence
• Ensure that debts are paid in a timely manner
• Meet Cash and Overdue Targets set within the company
• Chase overdue invoices by telephone, emails and/or dunning letters within the agreed timescale
• Regular contact with customers to ensure all debts are managed as necessary
• Identify, record and coordinate the resolution of any query raised by customers. There must be a close liaison between the Credit Controller and the relevant Operational/Sales Department to ensure that queries are resolved smoothly and in due time.
• Request remittance advice and recons from the customers
• Upload payment packs on MSD Portal /Government System
• Calculate Penalties
• Follow up on authorization of claims by Clients
• Raise claims and Pardons on SAP.
• Respond Promptly and completely to both customers and internal queries
• Ensure that all payment transactions are compliant with the company’s policy
• Undertake accounts reconciliations as required
• Send out monthly Statements of Accounts/Invoices to customers as per the agreed timeline
• Advise Management and Client of Potential write-off on irrecoverable receivables
• Perform other duties as assigned by the department manager

Click Here To Apply

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.