
Junior Social Media Manager
Closing Date | 2022/06/02 |
Reference Number | PNP220519-2 |
Job Title | Junior Social Media Manager |
Job Type Classification | Permanent |
Division / Region | Omnichannel |
Department | Online |
Location – Town / City | Kenilworth Cape Town |
Location – Province | Western Cape |
Location – Country | South Africa |
Job Advert Summary | By joining the Pick n Pay Online team you will be a part of the fastest-growing division in Pick n Pay, getting all the advantages of working in an agile, young, and cutting-edge team while getting the level of support only a big Corporate can provide. We are looking for people with a bias for action, who thrive in an innovative environment where they need to shape processes and ways of working that best suit their needs as opposed to just following your role as social media manager will be to manage content and engage meaningfully with the Pick n Pay asap! audience across platforms. The role will deliver exceptional service to our consumers by providing top-tier social media engagement management, whilst working closely alongside the customer service and marketing teams. You will keep your finger on the pulse and have a passion for trends, act as a social media expert and stay abreast of changes in the social media landscape. You will ensure all content is scheduled promptly and execute day-to-day posting and management of all pick n pay asap! channels. Be a community manager maven. You will report on social media performance and monitor conversations around the brand as well as act as the custodian of social media brand protection. In conjunction with the customer services team, you will bring timely resolutions to the customer. |
Minimum Requirements | A minimum of 2 years experience in community managementExperience with social media management essential experience with marketing campaigns essential, MS Powerpoint Intermediate minimum experience, Proficient at Hootsuite and Facebook Creator Studio. Previous experience within Pick n Pay is a strong plus. Previous experience within the retail environment is a strong plus. |
Duties & Responsibilities | Maintain and manage content posting across all Pick n Pay asap! channels. Actively engage and manage the Pick n Pay asap! Community across all social media channels. Escalate and find solutions for customers. Engage with consumers and monitor social media sentiment around the brand. Identify opportunities and trends for the marketing team to utilize and implement. Deliver social media reports monthly. Maintain social media calendar. Contribute to the overall success of the business by playing an active role in the creative edge of the team. Actively work with the customer service team to ensure community management and customer experience are top-class. |
Competencies | Self-Starter and self-managed. Be proactive and have a high level of attention to detail. Fast learnerProblem solverPatientDeterminedTech and digitally savvy. Well spokenFamiliar with apps such as Uber, Taxify, Takealot, and Superbalist. Familiar with the on-demand delivery industry. Behavioural Competencies: Solutions-oriented, can-do attitude; self-motivatedStrong organizational & prioritization skills. Attention to detail. Excellent communication skills, both written and spoken. Ability to interact with internal & external stakeholders at all levels. Comfortable with change and excellent team player. Comfortable with learning and adapting to new systems. People orientated. Receptive to feedback. Team player. Absorb pressure positively. |
Additional Information | The successful incumbent will be expected to work closely with the digital marketing team, digital project managers, and other internal stakeholders to plan, strategize and collaborate on campaigns and must have a passion for Retail, Brand, and Customers. |
Leave a Reply