Strategic Retention Manager

Strategic Retention Manager

RAM Hand-to-Hand Couriers have an exciting position available for an individual who is sales- and customer-orientated, as well as target driven. The Strategic Retention Manager will be based in Johannesburg, Gauteng.

The position is a leadership role on an executive level and will report to the Managing Director (MD). The Strategic Retention Manager will be responsible to execute activities to retain clients and grow the business in alignment with the overall business strategy.

The successful candidate will be accountable for all client relation and retention activities, and will have to achieve objectives set in the following key performance areas – Retention Strategy, Retention Activities and Interventions, Sales/Commercial, Customer- Relations and Satisfaction, as well as Business Analysis.

REQUIREMENTS

EDUCATION

• Grade 12 (Essential)
• Bachelor’s Degree in Sales, Marketing or Related Field (Essential)

JOB EXPERIENCE

7 years’ experience in Sales and/or Customer Retention management (Essential) of which 5 years are Senior or Executive Management experience (Essential)

JOB RELATED SKILLS

• Leadership
• Strategic Planning
• Influencing and Persuading
• Business Acumen
• Building Rapport & Customer Service
• Analytical
• Written and Verbal Communication
• Driving Results
• Problem Solving
• Decision Making
• Hardworking
• Presentation
• Attention to detail

JOB KNOWLEDGE

• Stakeholder Engagement (Advanced)
• Customer Retention and Sales (Advanced)
• Commercial Management (Advanced)
• Data Analysis (Advanced)

RAM’s core values are loyalty, pride, trust, teamwork, transparency, honesty, commitment and respect. If you have what it takes, and you wish to apply for this position, email an updated CV to careers@ram.co.za. Please ensure you add STRATEGIC RETENTION MANAGER to the subject line.

Closing Date: Friday, 16 September 2022 (no late applications will be accepted after the closing date)

We reserve the right not to appoint should operational requirements demand so.

RAM does require all its employees to be fully vaccinated against COVID-19. The successful candidate will be required to submit a valid vaccination certificate before joining the RAM team.