Office Manager

Office Manager

Business Unit:  Sales & Distribution

Function:  Administration and Office Support

Key Purpose of the role

We are looking for an Office Manager to organize and coordinate administration duties and office procedures. To create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety. 

Areas of responsibility may include but not limited to

• Keep stock of office supplies and place orders to ensure stock levels are maintained (incl. perishables, stationery, hardware, incentives etc.)
• Maintain health and safety portfolio
• Maintain the office condition and arrange necessary repairs
• Administer all office management and HR functions.  Human Resource Management, including new hire paperwork and offboarding for staff joining and leaving the franchise.
• Customer phone and e-mail support, back up to technical support and sales teams.
• 100% Resolution of inquiries and requests from staff, regulatory agencies and service vendors.
• Maintenance of all records pertaining to the business, weekly and monthly production figures and cost statements for month end.
• Effectively manage operating costs within the franchise as per budget set out by head office.
• Maintaining and keeping record of all Supervision Agreements and Asset Registers
• Manage all service levels and standard operating procedures, reports and feedback requested from Head Office and RGM
• Develop, mentor and coach direct reports.
• Arrange training for staff.
• Maintaining all social media platforms for the franchise (LinkedIn and Facebook) 

Technical competencies

• Ms Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
• Typing skills (Ability to type with speed and accuracy)
• Project administration (Handle administrative tasks effectively and ensuring accuracy and attention to detail)
• Exposure to financial systems (Sage)

Personal Attributes and skills

• Energy and enthusiasm in all interactions
• Proven experience as Office Manager
• Strong organizational and time management skills; juggling multiple tasks and conflicting team demands
• Outstanding communication skills
• A team player who enjoys collaborating with colleagues to obtain the best result
• Professional working manner and a great work ethic.
• Adaptable with good admin skills and a “can do” attitude. 

Qualifications and Experience

• Matric (essential)
• Secretarial or related diploma (preferred)

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