Manager: IT Operations
REPORT LINE : HEAD: INFORMATION TECHNOLOGY
DIVISION : TECHNOLOGY
SCALE CODE : 125
POSITION ID : 60018205
PURPOSE: Manager: IT Operations
Ensure that the support and maintenance of the Information Technology (IT) infrastructure, Information Technology (IT) Systems, and database applications, are performed within the agreed service levels. Operationally responsible for ensuring the availability, integrity, and security for all Information Technology (IT) systems and infrastructure.
KEY ACCOUNTABILITIES: Manager: IT Operations
| DEVELOPMENT AND IMPLEMENTATION OF IT SYSTEMS AND INFRASTRUCTURE STRATEGY | Develop and deliver a strategic IT systems and Infrastructure vision and direction for the business.Collaborate with the appropriate internal departments and external customers to assess and recommend technologies that support the business needs and / or customer requirements.Partners with CIO to lead the IT systems and infrastructure strategy and execution for the enterprise.Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.Provides IT systems and infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.Development of enterprise standards and IT systems and infrastructure architectureHands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly available server and network architectures. |
| FINANCIAL MANAGEMENT | Development of budget as per organization budget cycle.Set guidelines on optimal fund distribution/ allocation in accordance with the organization’s budget constraints and strategic/ operational requirements.Consolidation and verification of Capex inputs according to approved strategyOngoing monitoring of expenses against approved budget.Control Capex and operational expenses within approved budgetsClean audit report |
| BUSINESS OPERATIONAL EFFICIENCY | Participate in the formulation of the company’s enterprise architecture and business system plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.Ensure delivery consistent with the most appropriate and efficient processes across the team.Work effectively with Project and Product Owners to ensure delivery against agreed priorities.Implement mechanisms to monitor, manage and provide progress on all IT systems and infrastructure activities.Responsible to obtain the authorisation for Enterprise Architecture standards changes from the CIO and relevant colleagues that form part of the Architecture Forum.Identifying and implementing IT Systems and infrastructure that will be able to support the future success of the business.Contribute to technology standards and best practices and ensure the standards are maintained across the team.Suggesting ideas to reduce costs in IT and to business leadership |
| IT GOVERNANCE RISK AND COMPLIANCE | Conduct product and vendor evaluations ensuring best in class technologies.Works closely with and manage strategic vendor partner relationships. Setup and run the Governance with the partners. Build relationships for creating value for the SABC.Coordinate the development of best practice policies and standards based on IT systems and infrastructure.Ensure that all policies and standards are regularly reviewed and updated to be in line with regulatory and control requirements.Develop and manage an information platform risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration testing, etc.Coordinate responses to RFI\RFPs and client information platform related questionnaires.Maintain an up-to-date understanding of emerging trends in information systems risks, and new techniques and trends, in-line with overall information security objectives and risk tolerance.Coordinate with legal, compliance functions to ensure proper implementation of data privacy legislation and disclosure.Identify, analyse, respond to and monitor IT risk.Ensure that risk factors and events are addressed in a cost-effective manner and in line with business objectives.Manage tracking of identified findings and actions to closure and reporting to leadership.Oversee the highest risk initiatives and exhibit pragmatism in formulating process remediation and mitigation strategies.Collaborate with teams and auditors throughout compliance assessments.Cost-effective utilization of BU operational budgetFull compliance with SABC Financial Policy & Procedures |
| STAKEHOLDER MANAGEMENT | Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.Terms & conditions of SLA’s to meet customer requirements.Monitor compliance of service providers with SLA and introduce recommended changes to best suit SABC requirements.Periodic SLA review meetings to establish / maintain relationships and mutual obligations, including business control risks |
| LEADERSHIP AND PEOPLE MANAGEMENT | Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.Support the team to develop and communicate policies, procedures, guidelines, and plans to internal stakeholders regarding IT systems and infrastructure.Department adequately resourced with competent staff members.Unit teams to always have distinctive customer focus.Set appropriate IT performance & quality standards for the team and ongoing monitoring thereof.Formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management PolicyMeasures introduced to ensure filling of key positions with team members who match requirements of job profiles.Ensure skilled team members, well-equipped to deal with challenges.Individual Development Plan (IDP) for each team member annually80% of training & development in accordance with WSPIndividual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs |
MINIMUM REQUIREMENTS: Manager: IT Operations
- Relevant NQF Level 6 (National Diploma) IT qualification
- Minimum of 10 years’ experience in information systems infrastructure development and support in which 5 years in operational IT Management experience within a corporate environment, and 5 years’ experience in a production 24/7 high-availability multi-site enterprise environment, including application hosting, voice and data networks, security, and information protection.
- Knowledge of operating systems, database management, programming languages, security products and hardware.
- Technical knowledge of all components of Information systems and successful management of capital and operating expense budget.
- Experience of leading overall infrastructure for a complex organization and network, including multiregional setup, VLAN setup for regulatory requirement, managing data protection, etc
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